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Recover access with a recovery code

If you cannot get a code from your authenticator, use a recovery code on the MFA screen.

You need your password plus a recovery code. Recovery codes are issued every time you enrol MFA. Each code works once.

Staff who sign in only with Microsoft and have no password cannot self-recover this way. Ask an organisation owner or admin.

Reset MFA with a recovery code​

  1. Sign in with your email and password.
  2. On the MFA screen, choose Use a recovery code instead.
  3. Enter an unused recovery code and your password.

That action:

  • Removes all MFA methods on your account
  • Cancels the old recovery codes
  • Signs you out everywhere

Then sign in again, enrol a new authenticator, and save the new recovery codes.

If it does not work​

If you have no codes left, or you sign in only with Microsoft and have no password, ask your organisation owner or admin to raise it with PartnerOne support. There is no self-service admin reset.