Getting Started with PanelOne Mobile
Web vs mobile: PanelOne Mobile is a touch-first triage companion for MSP engineers on the go. Use the PanelOne web app for first-time org setup, integration OAuth, bulk imports, and full admin workflows.
Platform: iOS 17.0 or later (iPhone and iPad) and Android 8.0 or later · same organization as PanelOne web. Features match on iOS and Android.
This guide covers opening the app, signing in with your existing MSP account, and completing MFA.
What is PanelOne Mobile?
PanelOne Mobile brings your unified MSP operations dashboard to iPhone, iPad, and Android. It connects to the same organization as PanelOne web — clients, devices, alerts, tickets, and integration data stay in sync.
The app is optimized for field triage and on-call response, not full workstation administration. Think: acknowledge alerts, update tickets, run remote device actions, and review client health — from anywhere.
Getting the app
The product name is PanelOne Mobile. On Android the home-screen label is PanelOne.
Public App Store and Google Play listings are not published yet. Use the install method your MSP admin gives you.
Requirements: iOS 17.0 or later (iPhone and iPad) and Android 8.0 or later.
Signing In
PanelOne Mobile uses the same staff account as PanelOne web. There is no separate mobile account. Full walkthrough: Sign in and set up MFA.
- Open PanelOne Mobile.
- Tap Sign in with PartnerOne. On iPhone or iPad this opens an in-app browser; on Android it opens the device browser.
- Enter your email, then your password, or continue with Microsoft if your organisation has set up Entra SSO.
You must set up and use a second factor to use the app. Your organisation can't switch MFA off. A password sign-in can succeed and then send you to enrol or challenge you.
The first time you sign in, set up an authenticator app and save your recovery codes (they are always shown after enrolment). PanelOne Mobile requires an authenticator-app code — passkey-only staff are refused and told to enrol one. See Passkeys.
Your session is stored securely on the device. Signing out clears local session data, offline cache, and queued writes.
Web sign-in detail: Getting started (web).
First Launch
After a successful sign-in:
- The app loads your organization and capabilities (which integrations and features are enabled).
- You land on the Home tab (dashboard).
- Cached data begins syncing for offline read access.
If you belong to multiple organizations, the app uses the same org context as your web session. Org switching, if available, follows your account configuration.
Account Requirements
| Requirement | Details |
|---|---|
| Account created by admin | PanelOne has no self-registration. Your MSP admin must invite you or create your account on web. |
| Same org as web | Mobile reads and writes to the same organization. |
| Role & permissions | Your web role (Owner, Admin, Engineer, Viewer, Finance) applies on mobile. |
| Integrations | Connected on web; mobile shows read-only integration status and synced data. |
What to Do on Web First
Before relying on mobile for daily triage, complete these steps on PanelOne web:
| Task | Why |
|---|---|
| Connect integrations | Mobile displays synced data; OAuth setup is web-only. |
| Add or import clients | Client create and bulk import are web-only. |
| Invite team members | Account provisioning happens on web. |
Sign Out
- Go to More → Settings → Profile, or use Account & push under More.
- Tap Sign Out.
- Confirm if prompted.
Sign-out purges offline cache, active write queue, and local session state.
Next Steps
- Navigation — Learn the 5-tab shell and global search
- Dashboard — Home tab widgets and health overview
- Web vs Mobile — Full feature comparison table