Welcome to PartnerOne
PartnerOne is a suite of apps for managed service providers (MSPs) and their customers. Instead of one monolithic product, the suite gives each role a focused experience while sharing the same organization, data, and sign-in.
Looking for a specific app? Use the navbar: PanelOne (MSP operations), BillingOne (finance), or ClientOne (customer portal). Each section includes Web app and Mobile app guides.
The suite
| App | Who it's for | What it does |
|---|---|---|
| PanelOne | MSP engineers, service desk, account managers | Unified operations dashboard — clients, devices, alerts, tickets, backups, M365, network, security, documents, and integrations |
| BillingOne | MSP finance and billing teams | Subscriptions, contracts, invoices, reconciliation, missed billing, generated invoices, and revenue analytics |
| ClientOne | Your customers (IT managers, end users) | Self-service portal — devices, tickets, backups, documents, agreements, and optional billing visibility |
Mobile companions
Each web app has a native iOS companion for on-the-go work:
| Mobile app | Pairs with | Best for |
|---|---|---|
| PanelOne Mobile | PanelOne web | Alert triage, device checks, ticket updates, client lookups in the field |
| BillingOne Mobile | BillingOne web | Finance review, draft invoices, missed billing, AR snapshots |
| ClientOne Mobile | ClientOne web | Customers submitting tickets, checking devices, signing agreements |
Install from the App Store (search for the app name). Sign in with the same credentials as the web app. Mobile apps use the same organization and permissions as web.
How the apps connect
┌─────────────────┐
│ PartnerOne │
│ (one org, one │
│ data layer) │
└────────┬────────┘
┌───────────────────┼───────────────────┐
▼ ▼ ▼
┌───────────┐ ┌───────────┐ ┌───────────┐
│ PanelOne │ │ BillingOne│ │ ClientOne │
│ MSP ops │ │ Finance │ │ Customers │
└─────┬─────┘ └─────┬─────┘ └─────┬─────┘
│ │ │
▼ ▼ ▼
PanelOne Mobile BillingOne Mobile ClientOne Mobile
- PanelOne is the operational source of truth for clients, devices, and integrations.
- BillingOne consumes normalized billing data from the same organization.
- ClientOne exposes a curated subset to each customer, controlled by your MSP in PanelOne (ClientOne admin).
Use the app switcher in any web app header to move between PanelOne and BillingOne without signing in again.
Where to start
| I am… | Start here |
|---|---|
| MSP staff — operations | PanelOne getting started |
| MSP staff — on iPhone/iPad | PanelOne Mobile getting started |
| MSP finance | BillingOne overview |
| MSP finance — on device | BillingOne Mobile getting started |
| Customer / client user | ClientOne user guide |
| Customer — on device | ClientOne Mobile getting started |
Need help?
Browse the docs for your app using the navbar. If you cannot find what you need, contact your IT service provider (for ClientOne) or your organization admin (for PanelOne and BillingOne).