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Activity & Notifications

Web vs mobile: Activity and notifications use the same events as the web portal header and activity pages. Mobile adds push notifications to your lock screen and a dedicated inbox under More — so you do not need to keep the browser open to stay informed.

Stay up to date with what is happening in your organization through the activity log, in-app notifications, and optional push notifications.

Activity Log​

Recent Activity on Home​

The Home tab shows a short list of recent events — ticket updates, backup changes, agreement activity, and similar items.

Tap See all to open the full log.

Full Activity Log​

  1. Tap More
  2. Tap Activity

The activity log lists events across your portal with timestamps and descriptions. Scroll to browse history and pull down to refresh.

Use search to find activity related to a ticket, device, or keyword.

Activity respects your portal permissions — you only see events for areas your account can access.

In-App Notifications​

Notification Inbox​

  1. Tap More
  2. Tap Notifications

The inbox shows alerts generated for your customer account:

  • Ticket updates and replies
  • Agreement or onboarding reminders
  • Billing reminders (when billing is enabled)
  • Other portal events your provider configures

Unread notifications show a badge count on the Notifications row in More.

Marking as Read​

Tap a notification to open the related item (ticket, invoice, etc.). Notifications can be marked read as you review them.

Configure which events also send email under Profile & Security.

Push Notifications​

When you allow notifications for ClientOne Mobile, alerts can appear on your lock screen and in the iOS Notification Center — even when the app is closed.

Enabling Push​

  1. When the app asks, tap Allow notifications
  2. Or open iOS Settings → ClientOne → Notifications and enable alerts

Your device registers with the portal so your IT provider can send customer-targeted pushes.

Tapping a Push​

Tapping a notification opens ClientOne Mobile to the relevant screen — a ticket, invoice, security alert, or other deep-linked destination.

If a push opens the app but you lack permission for that area, contact your IT provider.

Notification Preferences​

Under More → Account & profile, adjust preferences such as:

  • In-app notifications
  • Ticket status updates (email)
  • Ticket reply notifications (email)
  • Overdue invoice reminders (email, when billing is enabled)

See Profile & Security for details.

Tips​

  • Check Notifications after time away — Badge count shows unread items
  • Use activity for audit trail — What changed and when
  • Enable push for urgent tickets — If your provider sends them
  • Missing notifications? — Confirm iOS permissions and email preferences

Push and in-app notifications are for customer portal users — not MSP staff operational alerts (those use separate apps).