Devices
Web vs mobile: The web Devices page shows the same managed computers, phones, and tablets. On mobile, the Devices tab is read-only and optimized for quick status checks; advanced actions still go through your IT provider or the Safari web portal.
The Devices tab shows computers, phones, and tablets your IT provider manages for your organization. You can see which devices are online, when they last checked in, and basic details — but you cannot change device settings from the app.
The Devices tab appears only when your IT provider has enabled devices in portal settings.
Device List
Each device in the list shows:
- Device name — The name of your computer, phone, or tablet
- Status — Online or offline
- Device type — Laptop, desktop, phone, tablet, etc.
- Last seen — When the device last checked in
- Operating system — Windows, macOS, iOS, etc.
Tap a device to open its detail screen with additional information such as primary management source and client association.
Pull down on the list to refresh. Device data may be cached for offline viewing.
Understanding Device Status
| Status | What it means |
|---|---|
| Online | The device is connected and being monitored |
| Offline | The device has not checked in recently — it may be powered off, asleep, or disconnected |
Who Sees Which Devices
What appears in your list depends on your role:
Standard user
If your account role is user, you see only devices assigned to you. Your IT provider links specific devices to your customer account.
If the list is empty but you know you have managed devices, ask your IT provider to assign them to your account.
Manager
If your account role is manager, you see all devices for your organization — the same scope as account managers on the web portal.
See Manager Features for other manager-only capabilities.
Device Detail
On the detail screen you can review:
- Display name and status
- Last seen timestamp
- Device type and operating system
- Management integration source
The Devices page is read-only. To request a restart, software install, or other change, create a support ticket and mention the device name.
Common Questions
Why is my device showing as offline?
Your device may be offline because it is powered off, in sleep mode, not connected to the internet, or the management agent is not running. Contact your IT provider if a device you use stays offline for an extended period.
I don't see one of my devices
Your IT provider may not have enrolled it yet, or (for standard users) it may not be assigned to your account. Contact them to get the device added or assigned.
Can I manage devices from the app?
No — viewing only. Submit a ticket or use the web portal if your provider offers additional actions there.
Tips
- Check before reporting issues — Note whether a device shows offline when you call support
- Use search — Find a device by name from the toolbar search
- Managers see the full fleet — Standard users see assigned devices only